Privacy Policy for Home Digital Systems

This Privacy Policy describes how Home Digital Systems Pty Ltd (ABN 34 112 082 836) ("we", "us", "our") collects, holds, uses and discloses your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and online store (the "Site"), or providing your personal information to us, you consent to the collection, use and disclosure of your information as described in this policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — your name, email address, phone number and postal/installation address.
• Account information — details you provide when creating an account, such as your name, email address and order history.
• Enquiry and quote details — information you provide through our contact forms, quote estimator, consultation bookings or when requesting a quote, including details about your home or business premises relevant to an installation.
• Order and payment information — details of products and services you purchase. Card payments are processed securely by our payment provider (Stripe); we do not store your full credit card number on our systems.
• Service records — information relating to service calls, support requests and installations we perform for you.
• Communications — emails, messages and chat conversations you have with us, including through our website chat assistant.
• Technical information — information collected automatically when you use the Site, such as your IP address, browser type, device information and pages visited.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry, contact form or quote request on the Site;
• Create an account or sign in;
• Purchase products, services, management plans or gift cards through our online shop;
• Book a consultation or service call;
• Subscribe to our newsletter or mailing list;
• Communicate with us by email, phone or through the website chat.

3. Why We Collect and Use Your Information

We collect, hold and use your personal information to:

• Provide, deliver and install the products and services you request;
• Prepare and send quotes, estimates, invoices and receipts;
• Process payments and manage orders, deliveries and returns;
• Respond to your enquiries and provide customer and technical support;
• Manage your account and our ongoing relationship with you;
• Send you service updates, appointment reminders and order notifications;
• Send marketing communications such as newsletters and offers (only where you have opted in — you can unsubscribe at any time using the link in each email);
• Improve our website, products and services;
• Comply with our legal obligations, including tax and consumer law requirements.

4. Who We Share Your Information With

We do not sell your personal information. We may share your information with trusted third parties only where necessary to provide our services, including:

• Payment processors — Stripe, for secure processing of card and online payments;
• Delivery and freight providers — to ship products to you;
• Suppliers and distributors — where required to fulfil your order (e.g. drop-shipped items);
• Technology providers — services that host our website, store data, manage our email and process images/documents on our behalf;
• Professional advisers — such as our accountants, where required;
• Government or regulatory bodies — where required by law.

Some of our technology providers (such as our website hosting and payment services) may store or process data on servers located outside Australia, including in the United States. We take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

5. Cookies and Website Analytics

Our Site uses cookies and similar technologies that are necessary for the Site to function — for example, to keep you logged in to your account, remember items in your shopping cart, and maintain your session as you move between pages.

We may also use analytics tools to understand how visitors use our Site so we can improve it. This information is aggregated and does not personally identify you. You can control or delete cookies through your browser settings; however, disabling essential cookies may affect the functionality of the Site (such as the shopping cart and login).

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including:

• Storing data on secure, access-controlled platforms;
• Using encryption (HTTPS/TLS) for data transmitted through the Site;
• Restricting access to personal information to staff who need it to perform their role;
• Using reputable third-party providers with their own security safeguards (such as Stripe for payments).

We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, tax record-keeping requirements).

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period. There is no charge for making a request, though we may charge a reasonable fee for providing access in some circumstances.

8. Marketing Communications and Opting Out

If you have subscribed to our newsletter or opted in to marketing, we may send you emails about products, offers and news. Every marketing email we send includes an unsubscribe link. You can also opt out at any time by contacting us directly. We comply with the Spam Act 2003 (Cth).

9. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at sales@homedigitalsystems.com.au.